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City issues RFP for operational review

North Bay, ON – April 11, 2023 – The City of North Bay is launching an operational review of all departments to identify areas of improvement and to help ensure the most efficient and effective use of public funds.

A Request for Proposals (RFP) was issued this week seeking submissions from industry experts to conduct this independent, third-party review. The submission period closes on May 2, 2023.

“This review is an important step in determining how we are to move forward as a city. We need to look at all our operations, not only to help find efficiencies and savings, but to set targets and track our performance,” said Mayor Peter Chirico. “You can't improve what you don't measure. This review will provide an objective analysis that will help to identify what we’re doing well and what areas may need improvement.”

The review will examine organizational structure, personnel and resources required in the delivery of services and projects in all departments. It will benchmark key performance indicators against comparable municipalities and like organizations and will provide recommended options to improve operational effectiveness, including proven innovative technologies and models.

It will be customer focused and will look to balance the financial stability of the corporation and the ability of the community to pay for the delivery of service expected by residents and businesses. The review is expected to take approximately nine months to complete.

The review process will involve:

  • Cataloging existing services/programs.
  • Identifying existing services/programs as core, essential or other.
  • Identifying required staffing levels to provide services/programs effectively and efficiently.
  • Assessing current staffing and supervisory ratios versus best practises.
  • Identifying and recommending optimal services levels.
  • Identifying opportunities for improved service delivery and methods to achieve greater efficiency.
  • Recommendations for optimizing organizational and management structure.
  • Identifying most cost-effective, sustainable, and strategic way to structure operations.
  • Identifying and prioritizing opportunities to guide implementation of recommendations.

“The City recognizes that it is good business and public practice to undertake such reviews from time to time to ensure that our structure and operations are able to effectively, efficiently and sustainably meet community expectations, Council priorities and legislative requirements,” said John Severino, the City’s interim Chief Administrative Officer. “I look forward to the opportunity to share what we do, how we do it and most importantly, why we do it.”

Gord Young
Communications Officer (705) 474-0626 x.2505