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City Hall & Facilities

Residents will experience enhanced visitor screening at North Bay City Hall beginning Tuesday, Oct. 13 to help prevent the spread of COVID-19 and reduce the potential risk to the public and municipal staff.

In addition to mandatory use of face coverings, everyone entering City Hall will be subject to COVID-19 screening questions and a ‘no touch’ temperature check. Visitors experiencing symptoms of the virus or who have an elevated temperature will not be permitted to enter the facility and will be advised to contact the Nipissing Parry Sound District Health Unit for advice.

The City of North Bay further expanded access to in-person services at City Hall as of Sept. 21 with the resumption of counter services at the Provincial Offences Administration (POA) Office.

Located on the second floor, POA office services include payment of POA fines and the completion of extensions for fine payments. Enhanced health and safety precautions remain in place at City Hall, including floor markings to support physical distancing requirements, and signage to help with traffic flow and maximum occupancy. Residents are required to sanitize their hands, wear face coverings and practice physical distancing while inside the building.

The City’s Customer Service Centre continues to offer in-person services weekdays between 9 a.m. and 4 p.m. for tax/water payments, parking rental sales, burn permit purchases, and parking ticket payments. Access to residential rental housing, business, marriage and lottery licensing, as well as building plan submission and permit issuance will continue to be available by appointment.

In order to minimize line-ups, residents are encouraged to continue to use online options or the drop box outside City hall when possible.

Public Works and Parks facilities are closed to the public, except by appointment, until further notice.