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Through the passing of Bill 195, the Province of Ontario has lifted the COVID-19-related State of Emergency effective July 24.  This means that the interest-free grace period for both the February and June 2020 tax installments, as well as all water bills issued after Feb. 28, will end on Oct. 31.  On Nov. 1, any remaining 2020 balance will be subject to late payment penalty charges. 

Account holders who are able to make payments toward their account are encouraged to do so in order to assist in reducing the outstanding balance.  In the event that you are realizing financial hardship due to COVID-19 please email or call 705-474-0400 ext. 2127 to discuss your payment arrangements.

In-person Services

Residents will experience enhanced visitor screening at North Bay City Hall beginning Tuesday, Oct. 13 to help prevent the spread of COVID-19 and reduce the potential risk to the public and municipal staff.

In addition to mandatory use of face coverings, everyone entering City Hall will be subject to COVID-19 screening questions and a ‘no touch’ temperature check. Visitors experiencing symptoms of the virus or who have an elevated temperature will not be permitted to enter the facility and will be advised to contact the Nipissing Parry Sound District Health Unit for advice.

The City’s Customer Service Centre and Provincial Offences Administration Office continue to offer in-person services weekdays between 9 a.m. and 4 p.m. for services including tax/water payments, parking rental sales, burn permit purchases, parking ticket payments, payment of POA fines and the completion of extensions for fine payments.Access to residential rental housing, business, marriage and lottery licensing, as well as building plan submission and permit issuance will continue to be available by appointment.

In order to minimize line-ups, residents will be encouraged to continue to use online options or the drop box outside City hall when possible. Those who want to access services in person will see enhanced health and safety precautions including floor markings to support physical distancing requirements, and signage to help with traffic flow and maximum occupancy. Residents will be required to stay at home if they are sick, sanitize their hands, wear face coverings and practice physical distancing while inside the building.

Payment Options: 

Mail:  You may mail your payment to City Hall (no cash payments)

       The Corporation of the City of North Bay
       200 McIntyre Street East
       North Bay, ON P1B 8V6

Drop Box:  to the left of the front doors of City Hall  (no cash payments) 

  • Please make cheques payable to "City of North Bay" enclosed in a sealed envelope
  • Your cancelled cheque is your receipt. Post-dated cheques are accepted.
  • Please attach your cheque to the payment stub provided when mailing your payment.

Internet Banking: 

  • Tax Payments can be made using personal online internet banking. Your fifteen (15) digit roll number is required. Service charges may apply.
    • Example:
      • Payee: NorthBay Tax
      • Account: 050070111110000 (last 15 digits of your roll #)


  • Water Payments can be made using personal online internet banking. Your ten (10) digit account number is required. Service charges may apply.
    • Example:
      • Payee: NorthBay Water
      • Account: 1234567890 (full 10 digits of your account #)




  • Payments for parking tickets: 705-474-0400
  • POA Ticket Information: 705-474-0400 ext. 2146