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In person services

Located on the first floor, the City’s Customer Service Centre offers in-person services weekdays between 8:30 a.m. and 4:30 p.m. for tax/water payments, parking rental sales, burn permit purchases, and parking ticket payments. Other services such as residential rental housing, business, marriage and lottery licensing, as well as building plan submission and permit issuance will be available by appointment. The Customer Service Centre can be reached by phone at 705-474-0400.

Enhanced health and safety precautions will remain in place at City Hall, including floor markings to support physical distancing requirements, and signage to help with traffic flow and maximum occupancy. Residents are required to sanitize their hands, wear face coverings and practice physical distancing while inside the building. Visitors will also be asked screening questions and to provide information for contact tracing purposes.

In order to minimize line-ups, residents are encouraged to continue to use online options or the drop box outside City hall when possible.

Through the passing of Bill 195, the Province of Ontario has lifted the COVID-19-related State of Emergency effective July 24.  This means that the interest-free grace period for both the February and June 2020 tax installments, as well as all water bills issued after Feb. 28, will end on Oct. 31.  On Nov. 1, any remaining 2020 balance will be subject to late payment penalty charges. 

Account holders who are able to make payments toward their account are encouraged to do so in order to assist in reducing the outstanding balance.  In the event that you are realizing financial hardship due to COVID-19 please email or call 705-474-0400 ext. 2127 to discuss your payment arrangements.

Payment Options: 

Mail:  You may mail your payment to City Hall (no cash payments)

       The Corporation of the City of North Bay
       200 McIntyre Street East
       North Bay, ON P1B 8V6

Drop Box:  to the left of the front doors of City Hall  (no cash payments) 

  • Please make cheques payable to "City of North Bay" enclosed in a sealed envelope
  • Your cancelled cheque is your receipt. Post-dated cheques are accepted.
  • Please attach your cheque to the payment stub provided when mailing your payment.

Internet Banking: 

  • Tax Payments can be made using personal online internet banking. Your fifteen (15) digit roll number is required. Service charges may apply.
    • Example:
      • Payee: NorthBay Taxes
      • Account: 050070111110000 (last 15 digits of your roll #)


  • Water Payments can be made using personal online internet banking. Your ten (10) digit account number is required. Service charges may apply.
    • Example:
      • Payee: NorthBay Water
      • Account: 1234567890 (full 10 digits of your account #)




  • Payments for parking tickets: 705-474-0400
  • POA Ticket Information: 705-474-0400 ext. 2146