Located on the first floor, the City’s Customer Service Centre offers in-person services weekdays between 8:30 a.m. and 4:30 p.m. for tax/water payments, parking rental sales, burn permit purchases, and parking ticket payments. Other services such as residential rental housing, business, marriage and lottery licensing, as well as building plan submission and permit issuance will be available by appointment. The Customer Service Centre can be reached by phone at 705-474-0400.
Enhanced health and safety precautions will remain in place at City Hall, including floor markings to support physical distancing requirements, and signage to help with traffic flow and maximum occupancy. Residents are required to sanitize their hands, wear face coverings and practice physical distancing while inside the building. Visitors will also be asked screening questions and to provide information for contact tracing purposes.
In order to minimize line-ups, residents are encouraged to continue to use online options or the drop box outside City hall when possible.
Through the passing of Bill 195, the Province of Ontario has lifted the COVID-19-related State of Emergency effective July 24. This means that the interest-free grace period for both the February and June 2020 tax installments, as well as all water bills issued after Feb. 28, will end on Oct. 31. On Nov. 1, any remaining 2020 balance will be subject to late payment penalty charges.
Account holders who are able to make payments toward their account are encouraged to do so in order to assist in reducing the outstanding balance. In the event that you are realizing financial hardship due to COVID-19 please email firstname.lastname@example.org or call 705-474-0400 ext. 2127 to discuss your payment arrangements.
Mail: You may mail your payment to City Hall (no cash payments)
The Corporation of the City of North Bay
200 McIntyre Street East
North Bay, ON P1B 8V6
Drop Box: to the left of the front doors of City Hall (no cash payments)