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Accessibility Information

With 21 low-floor accessible conventional coaches, accessible transit service is available in North Bay on select routes to accomodate those who use wheelchairs or other mobility devices, as wel as  those who may have difficulty using stairs.

Each accessible transit bus is equipped extendable access ramps and two reserved wheelchair areas. Customers must be able to manoeuvre their mobility device in a safe manner. Transit operators are available to assist fastening the restraining devices. People requiring additional assistance are requested to travel with an assistant. Accessible transit customers must board and exit through the front doors. Transit operators will endeavour to ensure the reserved area is cleared prior to your boarding.

Accessible fares are the same as regular fares. An attendant accompanying a person with a disability ride for free. Transit operators will accept exact cash fare, a valid pass, ticket or transfer when you board the bus.  Please remember, our operators do not carry cash. If you require a transfer you must ask for it when you board the bus.

As the bus approaches, make sure the bus is the one you want. Don't hesitate to ask the driver if you are unsure of where the bus is going. All riders must enter by the front doors.

It is best to wait four to five feet away from the front door of the bus, allowing for adequate clearance. After other customers have boarded, move forward up the ramp. Pay your bus fare, obtain a transfer if you will be changing buses. Moving forward down the aisle is the most effective way to secure a space.

Move forward down the aisle and back into the wheelchair space provided. The operator will ensure that the lift-up seats are raised. Back into the secured and fasten the safety strap across you chest. Make sure you lock your brakes.

If you know at which stop you wish to exit the bus, press the yellow stop strip or red button on stanchions to signal the driver. Once the bus has come to a full stop, please move the face the front of the bus and proceed to the yellow safety line on the bus floor. Stay behind the safety line on the floor of the bus until the ramp has been completely lowered by the driver. Move onto the ramp facing forward and exit the bus.

If a bus is full, or is already carrying two customers in wheelchairs, the driver will not be able to pick up additional wheelchair customers. The operator will stop the bus and inform you that secured areas are occupied and will let you know when the next scheduled bus will arrive.

North Bay Transit Operators are concerned about the safety of their passengers. Operators have been trained to provide the safest and most efficient service. Training includes safe operation of the ramp system and an understanding of customer needs. Please ask your operator if you have any questions.