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ParaBus Service

Residents who are unable to board the conventional transit system or walk a distance of 175 meters due to a physical disability are eligible to use the North Bay ParaBus.

  • Fares for specialized transit service trips are the same as North Bay's conventional service.  Cash or 10-trip ParaBus tickets can be used.  
  • Passengers are permitted one companion, provided there is sufficient space at the time of booking. All companions must each pay the same one way as the customer.
  • Groceries and other parcels may be brought on board, but will be limited to only what you are able carry in one load. Drivers will not assist with carrying groceries or similar packages. Arrangements should be made for someone else to assist you if you cannot carry packages by yourself.
  • Parabus will provide curb to curb service.  Upon request to, and at the discretion of the operator, this service will include assistance opening a main entry door for a distance of up to nine metres from the bus on a well maintained surface.  The Parabus operator cannot enter the doorway, nor can they carry any personal belongings.  If anything more than this basic assistance is required over this distance, or any assistance beyond the nine metres is required, it is the responsibility of the client to make arrangements for an attendant or for this assistance to be provided at the boarding and drop off locations.  If the client requests the basic assistance to be provided by the Parabus operator within this nine metres, it must be in a safe location such as a walkway with adequate winter maintenance.

Applications are available at the Transit Terminal located at 190 Wyld Street.

An copy of the application form is also available to fill and print.

After submission of a complete application, North Bay ParaBus staff will respond within 14 days either approving or declining the application.

Based on the application information and the client's needs, approved applications will fall into one of the following eligibility categories:

  1. Unconditional Eligibility
  2. Temporary Eligibility
  3. Conditional Eligibility

For those applications who do not qualify for Specialized Transit, on request, the team at North Bay Transit will provide Travel Training. Travel Training will include a demonstration of the accessibility features on the conventional transit system, provide schedule information, and provide a brief customized training session based on the client's own travel needs. 

Once your application has been approved, you can request the ParaBus up to 30 days in advance, but must book no later than noon 2 days before your appointment in order to ensure a ride.

The ParaBus service can be booked during the following hours:

Monday to Friday:

7:30 am - 11:00 pm

Saturday:

9:00 am - 11:00 pm

Sunday:

9:30 am - 6:00 pm

Our Dispatch Office operates during the following hours: 

Monday to Friday:

7:00 am to 5:00 pm

Telephone:

705-476-5530

Fax:

705-476-5308

The fare is $3.00 per rider (1-way trip for all registered riders and their attendants) Note: Only exact cash is accepted.

A multiple fare cards is $27.00

  • Your name, and the address at which you wish to be picked up at
  • The date and time you wish to travel
  • The address you are traveling to
  • Purpose of the trip
  • What time you wish to be picked up to return home
  • If someone is accompanying you

If you are going to use the ParaBus on a regular basis such as to and from work/school or for medical appointments, you may book your trips up to a month in advance or request subscription service.

Bookings for Saturday, Sunday and Monday must be be called in before noon on Thursday.

You must be registered with ParaBus to use the service.

Please book early. Reservations are accepted up-to 30 days in advance, but you must book no later than noon 2 business days before your appointment to ensure a ride.

If you have to cancel a trip, please do so as early as possible, so that we can reschedule trips to accommodate others.

ParaBus Application

ParaBus specialized transportation services are intended for persons who are physically unable to climb or descend steps used in conventional transit and/or walk a distance of 175 meters, approximately 600 feet.