The City Clerk's Office processes requests for information for records in its custody or control only. Please forward any requests for information associated with an outside agency directly with that agency. Below is a list of local agencies that have designated persons who manage requests for records in their custody and control:
| Agency | Contact Information |
| North Bay-Mattawa Conservation Authority | 705-474-5420 |
| Invest North Bay Development Corporation | 705-474-0400 x. 2325 |
| Ontario Provincial Police (OPP) |
705-494-3080 (Toll-free: 1-855-273-3080) MSG Website |
| North Bay Police Service | 705-497-5555 |
| North Bay Hydro Holdings | 705-474-0400 x. 2511 |
|
North Bay Hydro Distribution Limited or North Bay Hydro Services Inc. |
(705) 474-8100 |
| District of Nipissing Social Services Administration Board | 705-474-2151 |
The Freedom of Information (FOI) process is a part of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This legal process was designed to make sure that all requests for access are treated fairly and objectively. MFIPPA sets out that information should be made available to the public, and that certain types of records such as personal privacy of others, trade secrets, lawyer-client privilege, etc. must be protected.
Before filing your request you should contact the City Clerk or Deputy City Clerk to see if a request is necessary.
The Information and Privacy Commissioner of Ontario (IPC) is a neutral third party who, upon appeal, review records and the law to determine whether an access decision by the City will be upheld, or, determine the appropriate decision.
Requesting Information from the City
- FOI Requests are not started without receipt of the $5 fee, and, if applicable, once the request has been clarified
- Additional fees may apply - view the Summary of Fees for more details
- In accordance with MFIPPA, exclusions and exemptions may apply - view the Access or Correction Request Form for more details
- Except where an extension is necessary, all requests will be completed within 30 calendar days from date of receipt of payment
Via Mail
Print and complete the Access or Correction Request Form or attend the location below to obtain a copy
Attention: City Clerk/Deputy City Clerk , City Hall, 5th Floor - Clerk’s Office, 200 McIntyre Street East, North Bay ON P1B 8V6
Payment: we accept cheques only; please make it payable to the “The City of North Bay”
In Person
Print and complete the Access or Correction Request Form or attend the location below to obtain a copy
Drop Off Location: City Hall, 5th Floor - Clerk’s Office, 200 McIntyre Street East, North Bay ON
Payment: we accept cash, debit, and cheques
Law enforcement agencies such as the North Bay Police Service, Ontario Provincial Police, the Children Aid Society, etc. may request information from the City to aid in an investigation.
Records routinely available to the public are also available to any law enforcement agency subject to any relevant conditions. Records containing personal information may also be disclosed to a law enforcement agency.
CCTV Video Requests
Only law enforcement agencies are able to request this footage.Any type of request for video surveillance are to be forwarded to the City Clerk and Deputy City Clerk.
Internally, the City Clerk's Office organize the coordination of video review between the internal staff and the requesting agency to ensure that the privacy of individuals is protected.
Once the footage is reviewed by the City Clerk's Office, the information is then released to the requesting agency.
To make a request we require the use of our Online Law Enforcement Request for Information Form.
Note: Where an agency does not have the necessary technology in place to protect the personal information of individuals, any requests involving personal, confidential or third party information will require a subpoena or court order prior to release.
These types of requests must be made in writing to the City Clerk/Deputy City Clerk as follows:
Via Email
Print and complete the Law Enforcement Request Form and email same to karen.mcisaac@northbay.ca and jenn.montreuil@northbay.ca
In Person
Print and complete the Law Enforcement Request Form or attend the location below to obtain a copy
Drop Off Locations:
- regular business hours: City Hall, 5th Floor - Clerk’s Office, 200 McIntyre Street East
- anytime: overnight drop box located at City Hall, 200 McIntyre Street East
There are a number of reasons a municipality may collect personal information including:
- To establish, administer and maintain billing, payment (eg. Taxes) and other service information
- To process requests for services or information (eg. Planning applications, permits and licences)
- To communicate with you about services, information requests or applications
- To communicate any changes or disruptions in services
For more info view/visit:
CHANGE IN SERVICE DELIVERY DUE TO THE PANDEMIC
Until further notice, the "In Person" method of receiving requests has been suspended due to the pandemic. We invite you to submit your form via mail, via online submission, or via email to the City Clerk or Deputy City Clerk. You may remit the application fee by delivering or mailing a cheque, or delivering cash in a clearly marked envelope and depositing it in our Drop Box at City Hall.
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