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Customer Service Centre

The Customer Service Centre is conveniently located on the main floor of City Hall at 200 McIntyre Street East.  The Centre provides a centralized location for the public to obtain information, ask questions or provide comments about City services and programs.  A team of dedicated customer service professionals provide a variety of front line services through various channels including: telephone, email, in-person and by mail.  

General Services

  • Payment of tax and water bills, parking tickets and accounts receivable invoices.
  • Purchase of transit passes and parking passes, City of North Bay flags, garbage bag tags, and recycling bins.
  • Pick up of community information, including transit maps, recycling and garbage collection calendar, city pins
  • Registration for Special Events
  • Requests for information about City services
  • Submit service compliments/complaints 
  • Dog/Cat Tags
  • Recreational Burn Permit & Renewals of Non-Recreational Burn Permit Applications
    • Renters require annual written permission from the owners to obtain a permit.  Permission wording
    • Burn Permit Application  The application can be started online but is not valid until the physical copy is issued 

Business Licensing

Many businesses in North Bay must be licensed under Business Licensing By-Law 2012-225 which is a by-law for licensing, regulating and governing various businesses in the City of North Bay. 

Residential Rental Housing Licensing

The Residential Rental Housing By-Law 2012-55 came into effect on March 5, 2012. The By-law requires all properties with 3 to 5 rental bedrooms to obtain a licence from the City.  The By-law limits the number of rental bedrooms to 5. The exception is owner occupied dwellings with 2 or less renters.

Lottery Licensing

The Alcohol and Gaming Commission of Ontario (AGCO) authorizes the City of North Bay to provide local charities, non-profit organizations and other eligible organizations with lottery and gaming licences. Learn more at www.agco.ca 

Related Information
Services & Payments Business City Government Our Community Forms, Permits & Licences 2021 Good Neighbour Handbook
Contacts
Customer Service Centre
General Inquiries
customerservice@northbay.ca (705) 474-0400
Paul Emmanuel Beaulieu
Customer Service Licensing (Business / Residential Rental Housing Licensing)
PaulEmmanuel.Beaulieu@northbay.ca Tel: (705)-474-0626, ext. 2104 Fax: (705)-495-8611
Terri Carne
Lottery Licensing Clerk
Terri.Carne@northbay.ca Tel: (705)-474-0626, ext. 2516 Fax: (705)-495-8611
Judy Bechard
Customer Service Centre Supervisor
judy.bechard@northbay.ca (705) 474-0400 x.2102