Demerit Point System

This Demerit Point System is designed to help STR operators follow the applicable regulations to maintain public health & safety and minimize nuisances. The City encourages citizens to notify Staff of known licensed and/or unlicensed STRs throughout the City that are in contravention of the Demerit Point System by filling out the STR Complaint Form below. Complaint forms are forwarded to and investigated by the City's Property Standards Officer.

Please note the following:

A STR licence will be suspended for a period of one year when three demerit
points or confirmed violations are determined within one year
A STR licence is revoked when one additional demerit point or confirmed violation
is received within one year of the licence suspension date


Item	STR By-law Section	Short Form Wording	Demerit Points
1	2.2.2	Number of guests on Premises contrary to licence	1
2	2.2.5	Parking contrary to requirements of Zoning By-law	1
3	2.2.7	Failure to post required information on the interior of the short-term rental premises	1
4	2.2.10	Failure to respond to a concern or attend the premises, when required, within 60 minutes	1
5	5.1.3	Failure to pay fees within prescribed timelines	1
6	4.1.2.1	Failure to notify of any licence change (s) within 7 days	1
7	2.1.1	Operating short-term rental without a licence	1
8	2.1.2	Advertising short-term rental without a licence	1
9	2.1.5	Operating a short-term rental for any commercial activity other than that of a short-term rental	1
10	2.1.6	Providing false information on short-term rental application	1
11	2.1.7	Operating short-term rental contrary to licence class	1
12	2.1.9	Renting guest rooms contrary to approved licence	1
13	2.1.11	Violation of the Short-Term Rental Code of Conduct	1
14	7.3	Hindering or obstructing an Officer while on duty	1
15	2.2.7	Removal of required posted information on the interior of the short-term rental premises	1
16	2.2.8	Failure to make available the required information package for guests	1
17	7.5.3	Contravention of any order	1

Complainant Information

Full Name *

Street Address *

Phone Number

Email Address *

Location of infraction

Address of concern *

Description of the infraction * Please describe in detail

To the best of your knowledge, can you recall on which date the infraction took place? If you do not know, please leave blank.

Is this the first time that you have witnessed an infraction?

Yes

If you answered 'No' to the question above, please explain.

Have you ever contacted the owner? * It is recommended that you discuss your concerns with the operator of the Short-Term Rental prior to submitting a complaint form

Yes

If you answered 'Yes' to the question above, could you summarize the context of the conversation?

Do you know if the STR operator has a STR licence? *

Yes

I don't know

Consent

Acknowledgement & Consent *

I, the undersigned, request that the property listed above be inspected by the Property Standards Officer of the City of North Bay and to take whatever action necessary to correct the By-law infraction(s). I, the undersigned, agree if the Property Standards Officer, upon inspection of the property above, determines this request to be frivolous and vexatious, I agree to pay the fee (mileage and hourly rate) for the inspection of the property. This agreement was made and hereby understood and agreed to by the undersigned.

Consent for storing data

Yes, I give permission to store and process my data

Please prove that you are not a robot *

Personal information on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for its intended purpose only. Questions about this collection or personal information should be directed to the City Clerk, 200 McIntyre Street East, North Bay ON P1B 8V6, or by telephone at (705) 474-0626 ext. 2510.

Contact

Building Inquiries

Building & Property Standards Inquiries

building@northbay.ca (705) 474-0400 x.2415

Demerit Point System

Demerit Point System Details

STR Complaint Form