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Paying Your Water and Wastewater Bill

Payments can be mailed to:      

       The Corporation of the City of North Bay
       200 McIntyre Street East
       North Bay, ON P1B 8V6

  • Please make cheques payable to "City of North Bay"
  • Your canceled cheque is your receipt. Post-dated cheques are accepted.
  • Please note that payments must be received by the City by the due date to avoid interest charges.
  • Please attach your cheque to the payment stub provided when mailing your payment.

Payments can be made at most financial institutions up to and including the due date. Service charges may apply.

If paying your water and wastewater bill through an automatic teller machine, please pay before the due date. Retain your receipt.

Payments may be made through telephone or internet banking if this service is provided by your financial institution.

If paying at the bank please allow 3-5 business days for processing your payment.

Water and Wastewater bills can be paid at the Customer Service Centre located on the main floor of City Hall, 200 McInytre Street East, Monday to Friday from 8:30 a.m. to 4:30 p.m.  There is a payment box in front of the Customer Service Centre and an outside payment slot located to the left of the front doors of City Hall.

Payments can be made using personal online internet banking. Your ten (10) digit account number is required. Service charges may apply.  If paying online please allow 3-5 business days for processing your payment.

Example:

  • Payee: North Bay Water
  • Account: 1234567890 (full 10 digits of your account #)

If you own a property, you have the opportunity to have your water bill mailed to a designate. This person could be a tenant, son or daughter, lawyer or accountant.

Property owners remain responsible for the full payment of all water and sewer charges and solid waste fees if a designate is receiving the Utility Bill.

Property owners are responsible for keeping the City informed of any changes to a designate (i.e. new tenant). A new Owner Tenant contract must be completed when a designate changes.

If a Utility Bill is not paid on time, the City of North Bay reserves the right to transfer the unpaid balance to the property owner's property tax account for collection, including any fees related to the transfer of the unpaid Water Bill to the tax account.

To enrol for this arrangement, please fill out the Owner Tenant Contract Form.

Convenient

  • You will no longer have to write cheques or stand in line on an installment due date.
  • Your financial institution will withdraw the payment on the installment dates and record the payments on your monthly statement.
  • You will always make your payment on time, even if you are out of town. You will avoid missed payments and any interest charges.

Economical

  • You will reduce your postage and cheque costs by providing authorization to automatically withdraw all of your tax payments from your account.
  • Your payments are spread over 12 months for ease.

Secure

  • You don't have to worry about lost or stolen cheques and your personal information is kept strictly confidential.

Pre-Authorized Payment Plan

Your payment is automatically withdrawn from your bank account on the 27th day each month. With the Pre-Authorized Payment Plan, your water bill is sent to you in advance of the date your payment is withdrawn from your bank account. This way, you’ll know ahead of time the exact amount that will be withdrawn.

Pre-Authorized Budget Payment Plan:

Pre-Authorized Budget Payment Plan withdrawal amounts will be based on your actual billing average from the prior year. If there is not twelve months of billing history available, the amount will be determined by the Water Billing Department. Your account will be reviewed twice per year (August & January) to ensure that your monthly equal payment amount remains reasonable. You will be advised on your bill if the amount has been re-assessed. There will be a minimum of one settle up reconciliation done in October of each year.

To participate in either Pre-Authorized Payment Plan through your financial institution chequing account, we require a sample cheque marked ‘void’ and a completed Form

  • To enroll, complete the attached Pre-Authorized Payment Plan Application form.
  • Attach a void cheque from the account you wish to use for withdrawal purposes.
  • Once registered in either plan, you will automatically be enrolled in subsequent years.
  • The payment plan is not transferable to another property. A new application must be completed for each property.
  • Upon entry into the program, a letter will be mailed to you advising of payment details for that billing period.

  • A NSF administration fee will be charged if funds are returned by the bank (see User Fees for current charge amount).
  • A returned item notification will be sent reflecting the amount and due date required for replacement.
  • If payment is not received by the specified date, the next month's withdrawal will incorporate the replacement total as well as the required monthly payment.
  • The City may cancel the privilege of continuing in the plan if two concurrent installments fail to be honoured.
  • The unpaid balance of water shall be subject to penalties if overdue.

  • Written notice is required at least 15 days prior to the next withdrawal date to cancel the Pre-Authorized Payment Plan for any reason. You must complete the Tax and Water Pre-Authorized Payment Plan Cancellation/Change form.
  • Failure to provide the appropriate notice may result in the continuance of future withdrawals from your bank account.
  • If we are not notified by the property owner or lawyers, the Pre-Authorized Payment Plan will be cancelled immediately upon receipt of notification of change of ownership.

Late Charges

Penalty and interest is charged on overdue water bills at the rate of 1.25% per month (15% per year) as authorized by Section 345 of the Municipal Act. These charges are added to overdue accounts on the 1st day of default and on the 1st of each month thereafter, and will appear in the "Previous Balance" section of the water bill.

The City of North Bay transfers all outstanding water charges to the related tax account three times a year; in January, May and October.

When payment is received by mail, the financial services department will honour the postmark date should payment be received after the due date. A late charge applies to payments postmarked after the due date.

To avoid penalty/interest charges, please ensure that your payment is received by the due date.  If paying at the bank or online please allow 3-5 business days for processing your payment.